Accessibility Statement for Jet wash facilities

Overview: This accessibility statement describes our commitment to providing an accessible jet wash experience for everyone. We aim to maintain an accessible jet wash area that aligns with inclusive design principles, focusing on usability for people with a range of abilities. This document outlines the measures taken, the standards we follow, and how we support alternative access methods.

We strive to meet the WCAG 2.1 AA standard across our online materials and the information presented about the physical jet washing facility. Our goal is to ensure equal access to information about the jet wash area, its services, and any assistive options available on site. Accessibility is an ongoing effort and we review features regularly.

Key accessibility features:

• Screen-reader support: Content describing the jet wash area is structured for compatibility with common screen readers and assistive technologies.
• Keyboard navigation: Information and tools for booking or requesting assistance can be operated without a mouse using standard keyboard commands.
• Clear language: Directions and descriptions use plain wording to support comprehension.

In the physical jet wash area we prioritise safe, clear routes to facilities, well-marked equipment, and visible instructions. Our accessible jet wash area is designed with non-slip surfaces, high-contrast signage, and unobstructed approaches to any pay or control points. We ensure that signage includes tactile or raised elements where practical to support diverse needs.

Digital accessibility: On pages that describe the jet wash services or booking options, we implement ARIA attributes, logical heading order, and descriptive link text so that assistive technologies can accurately interpret the content. We use semantic markup and maintain meaningful focus order to make keyboard navigation predictable and efficient.

Technical measures include regular automated and manual testing against WCAG 2.1 AA criteria, use of semantic HTML elements, and inclusion of descriptive text alternatives for images used to represent equipment or instructions. We provide clear labels and roles for interactive elements to support users who rely on keyboard-only operation or speech input.

On-site support and training: Staff who manage the jet wash area receive training on how to offer assistance respectfully and effectively. This includes guidance on communicating with people who have different accessibility needs, safely operating equipment around mobility aids, and offering alternative arrangements where required. We update training materials to reflect best practices.

Our commitment also covers ongoing evaluation. We conduct periodic accessibility audits of information about the jet wash and of the physical area, and we prioritise fixes for issues that create barriers to use. Inclusive design and customer safety are central to those reviews.

Requests and support: If you have an accessibility request related to the jet wash area or need a reasonable adjustment, please contact our accessibility team through the accessibility request channel provided on our site or speak with staff at the facility. We will respond to requests in a timely manner and work with you to identify suitable alternatives or accommodations. Note: do not include personal contact details here; use the official channels provided.

Reporting issues: If you encounter an accessibility barrier in descriptions of the jet wash area, while using online resources about jet washing, or on site, we encourage you to report it so we can investigate and remediate. Reports help us prioritise improvements and refine our approach to accessibility.

Continuous improvement: We are committed to enhancing accessibility over time. When we make updates to information about the pressure jet wash or to the physical jet wash area, accessibility considerations are built into the planning and implementation process.

Standards: This accessibility statement reflects our efforts to comply with WCAG 2.1 AA. We also follow best practice guidelines for screen-reader support, keyboard navigation, and inclusive facility design to ensure the jet wash area is as accessible as reasonably possible.

Thank you for taking the time to read this statement. We welcome inquiries and requests for support related to the jet wash area and will continue to refine our approach to meet the needs of all visitors.